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To be eligible for a return, items must be unused and in their original packaging. You must request a return within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately upon receipt. Items that have been opened or used may not be eligible for a return unless they are defective.
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to respond to your request.
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method.
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner.
Certain items are non-returnable, including but not limited to personalized or custom-made products. If you have questions about whether an item is returnable, please contact us before making your purchase. We want to ensure that you are fully informed about our return policy.
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return procedures. Your continued use of our services after any changes indicates your acceptance of the new policy.